Support

Here to help.

Most answers are below. If yours is not, one email reaches the person who makes Wellkept.

Contact01

Email is the whole support system, on purpose. Usually a reply within a day or two.

Frequently asked02

How do I back up my data?

Open Settings, then Backup & restore, then Export. The app writes a single backup file wherever you choose. Restore reads the same file back.

How do I move to a new phone?

Export a backup on the old phone, move the file yourself (AirDrop, a drive, or a cable), then restore on the new one. There is no automatic sync, by design.

If I delete the app, is my data gone?

Yes. Everything lives on the device, so treat your backups as your safety net. Nothing is stored anywhere else.

Does Wellkept work offline?

Always. It never needs a connection.

Can I change currency or units later?

Yes, both live in Settings. Units switch freely and convert nothing permanently, and the home currency can be switched in Settings as well.

How do I replay the intro tour?

Open Settings, then Replay the tour.

I found a bug.

Email us and include your device model and what you were doing when it happened.

Still stuck? Email [email protected] and include your device model and what you were doing. It helps a lot.